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Frequently Asked Questions
Stainless steel
Is Hizal Essential stainless steel food-grade?
Yes. All Hizal Essential products are made from 18/10 food-grade stainless steel (AISI 304), a material commonly used in professional kitchens because it is safe, non-reactive, and corrosion-resistant.
Are Hizal Essential products PFAS-free?
Yes. Our products are PFAS-free, PFOA-free, and contain no chemical coatings.
Is stainless steel healthier than coated cookware?
Food-grade stainless steel does not release chemicals, does not absorb flavors or odors, and remains stable at high heat. This makes it asafe and reliable material for everyday use.
What does 18/10 stainless steel mean?
18/10 stainless steel contains 18% chromium and 10% nickel, which improves corrosion resistance, durability, and surface stability. It is considered one of the highest standards for food-grade stainless steel.
Are Hizal Essential products sustainable?
Yes. Stainless steel is extremely durable, fully recyclable, and does not require chemical coatings. Because our products are designed for long-term use, they help reduce waste caused by frequent replacements.
Where are Hizal Essential products designed for?
Our products are designed foreveryday home use and long-term reliability, following material standards commonly used in professional kitchen environments.
Are stainless steel products difficult to use?
No. With proper preheating and a small amount of oil or fat, stainless steel performs very well. It is also easy to clean and maintains its quality over time.
How long do stainless steel products last?
With normal use, high-quality stainless steel products can last decades without losing their functional properties.
Do you have an other question?
Please visit our contact page and fill in the form.
Orders
What is the return policy?
We offer a 30-day return policy. You can request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- It must be in the original packaging
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Once we receive and inspect your return, we will notify you.
If approved, your refund will be processed to your original payment method within a few business days.
How do I start a return?
You can start a return by contacting our customer support. We will provide return instructions once your request is approved.
How much does shipping cost?
Enjoy free shipping on all orders!
Do you have an other question?
Please visit our contact page and fill in the form.
